Last updated: September 15, 2026
1. Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays may begin processing on the next business day.
2. Shipping
NOVISHI currently offers free standard shipping on eligible orders. Shipping availability and delivery times may vary depending on the destination and product.
3. Estimated Delivery Times
After an order has been processed and shipped, delivery generally takes approximately 7–15 business days. Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, customs processing, weather, or other circumstances outside our control.
4. Tracking Your Order
When tracking information is available, it may be provided by email or through our order-tracking page. Tracking updates can take some time to appear after a shipment has been handed to the carrier.
5. Customs, Duties, and Taxes
For international deliveries, customs duties, import taxes, or other charges may apply depending on the destination country. If applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
6. Delivery Delays
Delivery dates are estimates. NOVISHI is not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete delivery information, severe weather, public holidays, or other events beyond our reasonable control.
7. Incorrect or Incomplete Address
Please make sure your shipping information is correct before completing your purchase. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
8. Lost or Damaged Packages
If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible at support@novishi.com with your order details so we can review the situation and assist you.