Last updated: September 13, 2026
1. Our Return Commitment
We want you to be satisfied with your NOVISHI purchase. If you receive an eligible product and need to request a return or refund, please contact us as soon as possible so our support team can review your request.
2. Return Window
Return requests should generally be submitted within 30 days of delivery.
Items returned outside this period may not be eligible unless required by applicable law.
3. Eligible Returns
A return may be accepted when the product is:
- Unused or in appropriate resalable condition.
- Returned with its original packaging where reasonably possible.
- Damaged, defective or incorrect when received.
- Accompanied by sufficient order information to allow us to identify the purchase.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective or different from what you ordered, please contact us promptly.
To help us resolve the issue quickly, include your order number and clear photographs showing the product and packaging.
5. Non-Returnable Situations
Unless applicable law provides otherwise, returns may be refused for products that have been substantially used, intentionally damaged, altered, or returned without the required order information.
6. How to Request a Return
To request a return or refund:
- Email support@novishi.com.
- Provide your order number.
- Explain the reason for your request.
- Include photographs when the product is damaged or incorrect.
- Wait for our support team to provide the next steps.
7. Return Shipping
Return shipping arrangements may depend on the reason for the return. Where an item is defective, damaged on arrival or incorrectly supplied, we will review the situation and provide appropriate instructions.
For other returns, return shipping costs may be the customer's responsibility where permitted by applicable law.
8. Refunds
Once an approved return is received and reviewed, we will determine the appropriate refund or replacement.
Approved refunds are generally issued to the original payment method. The time required for the refund to appear may depend on the payment provider or financial institution.
9. Order Cancellations
If you need to cancel an order, contact us as quickly as possible at support@novishi.com.
Cancellation may not be possible after an order has been processed or shipped. In that situation, the return procedure may apply instead.
10. Exchanges
If you receive an incorrect, defective or damaged product, contact support and we will review whether a replacement is appropriate.
11. Legal Rights
This policy does not limit any mandatory consumer rights or remedies that may apply under the laws governing your purchase.